Marks and Spencer (M&S) has reopened online shopping after being forced to shut it down in April due to a major cyber attack. The retailer now allows customers in England, Scotland, and Wales to place online orders for a limited range of fashion, beauty, and homeware items.
More items and services like click and collect and deliveries to Northern Ireland are expected to return in the coming weeks.
This move marks a big step forward for M&S as it works to fully recover from the Easter weekend cyber attack that disrupted both contactless payments and online shopping.
What Is It?
In early April, M&S was hit by a cyber attack that caused major disruptions across its services. Shoppers couldn’t use contactless payment, and click and collect was down. Soon after, M&S stopped all online orders and posted an apology banner on its website.
Now, months later, online orders are back, starting with a limited product selection and delivery coverage.
So What?
Cyber attacks are not just a tech problem, they impact real people and everyday services. For a huge retailer like M&S, being offline for this long was costly. It meant lost sales, customer frustration, and empty shelves in some locations.
Getting online shopping back up is not just about convenience. It’s about rebuilding trust and showing that the company is back in control.
This also reflects a wider issue: retail cyber security needs serious investment. Even major brands aren’t safe.
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Key Implications
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Customer Trust: M&S will need to rebuild confidence with customers after the outage.
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Retail Cyber Risk: If it can happen to M&S, it can happen to any retailer. This will likely push others to review their cyber security.
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Delayed Recovery: Even now, not all services are back, which shows just how damaging a cyber attack can be.
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Shift to Online: As more shoppers buy online, securing these systems is non-negotiable for retailers.
Practical Takeaways
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Always check for updates on retailer websites after major outages.
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Cyber attacks can affect both online and in-store services, have backup payment methods when shopping.
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Businesses must ensure their cyber defences are strong and constantly updated.
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Consumers should be aware of phishing risks during outages, scammers often take advantage.
Final Thoughts
Marks and Spencer’s return to online shopping is a welcome sign of progress after a tough few months. But the cyber attack shows just how fragile even the biggest systems can be. For shoppers, it’s a reminder to stay alert. For retailers, it’s a warning: cyber security must be a top priority.
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